Refund Policy

Last Updated: July 2026

1. Non-Refundable Conditions

Please read carefully. Refunds will NOT be issued under the following circumstances:

• Change of Mind: If you simply change your mind after purchasing.
• Client-Side Issues: If the issue stems from your device, your local network setup, or your hardware.
• Internet Speed: If you experience buffering due to slow or unstable internet speeds on your end.
• ISP Blockage: If your Internet Service Provider (ISP) blocks IPTV connections. It is your responsibility to use a VPN if required.
• Proof of Service: If our administration provides a video demonstrating that the service and your account are functioning correctly on our end.

2. Refundable Conditions

We will gladly issue a full refund only if the fault lies entirely with our service. You are eligible for a refund if:

• Our support team fails to answer or respond to your query within 7 days.
• There is a verified technical issue on our servers that we are unable to resolve within 10 days.

3. How to Request a Refund

To request a refund, please contact our support team via email or WhatsApp providing your account details and the reason for your request. Our team will process your refund promptly.

4. Processing Time

Once your refund is approved, it will be processed immediately. However, depending on your payment provider, it may take 3-7 business days for the funds to appear back in your bank account or on your credit card.

5. Non-Refundable Items

Please note that setup fees (if applicable) or cryptocurrency payments are non-refundable due to the nature of those payment networks.